Privacy Policy

1. Scope and role

This policy applies to our website, accounts, support channels, job and form discovery features, document/profile tools, payments, application assistance, and AI-assisted features. When you ask us to assist with an application, we process the information you provide for that request. Government portals, recruiting bodies, payment providers, and linked websites process data under their own policies.

2. Personal data we collect

• Account and contact data: email address, phone number, login credentials, communications, OTP and account-recovery records.
• Profile and eligibility data: name, date of birth, gender, category, religion where relevant to an application, parent or guardian names, address, education, qualifications, and employment-related information.
• Identity and application documents: photographs, signatures, certificates, identity/address proofs, PAN, Aadhaar or other identifiers, and documents you upload or ask us to use.
• Financial and transaction data: bank-account information you add to your profile, payment order and transaction references, amounts, wallet usage, payment status, refunds, and invoices. Payment-card, UPI PIN, and similar authentication details are handled by the payment provider and should never be shared with us.
• Usage and device data: IP address, browser/device information, pages visited, referring page, timestamps, cookies, logs, and security events.
• Support and AI interactions: tickets, email or WhatsApp communications, feedback, and prompts or responses submitted to assistant features.

3. How we use personal data

• Create and secure your account, verify contact details, and provide password recovery.
• Personalise opportunity discovery, check apparent eligibility, save jobs, and show relevant deadlines.
• Prepare, review, transmit, or support an application when you expressly request the service.
• Process payments, wallet adjustments, refunds, records, and transaction communications.
• Provide support, investigate complaints, prevent fraud and abuse, and protect users and systems.
• Operate, debug, analyse, and improve our website, content, and AI-assisted features.
• Send service messages and, where you have chosen to receive them, opportunity or marketing updates. You may opt out of marketing messages without losing essential service messages.
• Comply with applicable legal, tax, accounting, consumer-protection, and lawful government requirements.

4. Consent and your choices

We process data for the purposes explained when it is collected, to deliver services you request, with your consent where required, and for legitimate security and legal purposes permitted by applicable law. You may withdraw consent for optional processing by contacting us. Withdrawal does not affect earlier lawful processing and may prevent us from completing a service that requires the data.

5. When we share data

We do not sell personal data. We may share only the data reasonably needed with:

• the relevant government portal, recruiting body, examination authority, or service portal when you authorise application assistance;
• payment processors such as Razorpay, banks, and fraud-prevention providers;
• hosting, storage, email, messaging, analytics, customer-support, security, and AI technology providers acting for us;
• professional advisers, auditors, insurers, or a successor in a genuine business reorganisation; and
• courts, regulators, law-enforcement bodies, or other parties when disclosure is legally required or necessary to protect rights and safety.

Some providers may process data outside your state or outside India, subject to contractual safeguards and any transfer restrictions imposed by applicable law.

6. Cookies and analytics

We use essential cookies for sign-in, language, session, security, and preferences. We may use measurement technologies to understand visits and improve performance. Browser controls can block non-essential cookies, but blocking essential cookies may affect account features. Third-party links and embedded tools may set their own cookies.

7. Retention

We retain data only for as long as reasonably necessary for the requested service, account operation, security, disputes, and legal or financial record-keeping. Retention varies by record type. When data is no longer needed, we delete, anonymise, or securely isolate it. A deletion request may not cover records that must be retained by law or for an active dispute, refund, fraud investigation, or application requested by you.

8. Security

We use reasonable administrative, technical, and organisational safeguards appropriate to the data and service. No internet or storage system is completely secure. Keep your password and OTP confidential, use a unique password, sign out on shared devices, and tell us promptly about suspected unauthorised access.

9. Your rights

Subject to applicable law, you may request information about processing, access to a summary of your data, correction, completion, updating, deletion, consent withdrawal, grievance redressal, or nomination where available. We may verify identity before acting and will explain if a request cannot be completed.

10. Children

Digital Kona is not directed to children. A person under 18 should not create an account or upload personal data unless the service is legally available to them and a parent or lawful guardian has provided any consent required by law. Contact us if you believe a child supplied data without appropriate permission.

11. AI-assisted features

Assistant responses may be generated using third-party AI technology and may be inaccurate. Do not enter passwords, OTPs, payment PINs, full financial credentials, or unnecessary identity information in chat. We may review interactions for safety, support, and service improvement as permitted by law.

12. Changes to this policy

We may update this policy when our services, providers, or legal obligations change. We will update the date above and provide additional notice where a material change requires it.

13. Contact and grievances

Contact Grievance Officer at digitalkonaltd@gmail.com or +91 8840092502. See the Contact page for support hours and request guidance.